Frequently Asked Questions I

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We specialize in cups and mugs in all shapes, sizes and colors.  Most designs are sublimation, but some may be UV DTF or rhinestones.  Our goodies are considered handmade so please handle with care as well as common sense.  ALL are hand wash only.  

Sublimation in simplest terms is the process of permanently fusing an ink design to a substrate using a heat press.

Most items are made to order. Current processing time is 5-7 business days starting the first business day after your date of purchase.  This does not include weekends and holidays, or shipping time.

Our designs are uniquely created and are therefore considered our intellectual property.  Our supplies are from various vendors locally and worldwide. 

Feel free to contact us with any custom requests for review.  Please note that any characters or phrases that are under trademark or copyright will not be considered. 

Our business hours are Monday through Friday.

You have 24 hours after an order has been placed to cancel the order. Once 24 hours has passed, we are not able to cancel your order as we have begun to process your order. Please contact us with any further questions.

You will need to contact your local USPS. We do not have any other information than what you see on your tracking info.  If your item is lost within the postal service, you will need to file a reimbursement claim with them. 

Yes, within 3 days of receipt. In the unfortunate event your cup arrives damaged, please take pictures or video of shipping box and broken contents inside.  Contact us within 72 hours of your package delivery for additional instructions.  We are happy to replace or refund any items that are broken in transit.  If you have any issues or concerns regarding your order, please send us an email.